SRM News

Working together

By Alan Day

Supplier relationship management is a popular phrase, with many CPOs embarking on projects during the past year. Consultancy firm State of Flux has been conducting an annual study into its development for some years, and in this article we are given a detailed insight into the 2011 version.

How to be a customer of choice

By Alan Day

Research shows that the way suppliers value their priority accounts depends only in part on the revenue they generate – and that there are other levers you can pull to make your organisation a more attractive customer.

Leading the way in SRM

By Geraint John

After a long time of financial crisis, organisations are once again ready to focus on SRM. On the basis of State of Flux's second annual SRM global survey this article looks at some of the good progress that has been made during the past year.

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