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title: 2020 SRM Research Report
description: This year’s State of Flux report is rich with examples of buyers who were able to call on their suppliers for help – and fast during the pandemic.
image: https://srm.stateofflux.co.uk/hubfs/2020_Report_featured_image-1.png
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[](https://www.stateofflux.co.uk/)
# ****The time is now****
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It’s been a strange and challenging year, to say the least. If ever there was an event to demonstrate the interconnectivity of our global supply chains – and the vital work done by procurement to keep them running – it’s Covid-19. The pandemic has also highlighted just how much organisations depend upon their suppliers. Those who will have fared best will be the ones with strong relationships, who are viewed as a ‘customer of choice’ by their partners.
This year’s State of Flux report, the 12th we have published, is rich with examples of buyers who were able to call on their suppliers for help – and fast. From **Melbourne City**’s ability to source much-needed hand sanitiser, to **Uber**’s vendors helping with costs to get it through a tight time for the travel industry. Everyone from Dutch telecoms company **KPN**, to **Hitachi Rail**, to **sailing Olympian Sir Ben Ainslie** articulate instances of close working links with key suppliers making a positive impact.
**Now, more than ever before, procurement has the opportunity to make the case for SRM to ensure organisations don’t just survive but thrive.**
**The 2020 research report is now live!
[](https://cta-redirect.hubspot.com/cta/redirect/5323315/adaf19f8-21a7-4a0b-adbd-ae3208bea0ea)**
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## SUMMARY OF KEY FINDINGS
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## Accelerate risk management with SupplierBase
[](https://www.stateofflux.co.uk/supplier-management-technology)
## SupplierBase is designed to facilitate the onboarding and management of suppliers to help maximise value and reduce risk.
## The platform integrates with third party risk information providers to monitor supply chain, regulatory and cyber risks, and will increase your ability to accelerate your supplier segmentation by risk exposure and agree treatment strategies for each risk segment.
## [](https://cta-redirect.hubspot.com/cta/redirect/5323315/6b4bcf26-e8b1-4294-abe6-e983ababb7d9)
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### Our 2021 Research - The Growing Value of Supplier Management
Over 13 years of conducting this research it’s never been more important to demonstrate the tangible and commercial value that can be delivered from an investment in Supplier Management.
The best supplier management programmes, however, go further than that. They incorporate other forms of value that connect to their business’s broader objectives.
[](https://www.surveymonkey.co.uk/r/2021SMsurvey)
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### PREVIOUS REPORTS
#### 2019 Harnessing and growing supplier innovation
[](https://www.stateofflux.co.uk/ideas-insights/reports-and-publications/2019-global-srm-research-report)
#### 2018 Sustainable SRM: Nurturing growth in a new climate
[](https://www.stateofflux.co.uk/ideas-insights/reports-and-publications/2018-global-srm-research-report-sustainable-srm)
#### 2017 Entrepreneurial SRM: Solving the value puzzle
[](https://www.stateofflux.co.uk/ideas-insights/reports-and-publications/2017-global-srm-research-report-entrepreneurial-sr)
#### 2016 Digital SRM: Supplier relationships in the new technology landscape
[](https://www.stateofflux.co.uk/ideas-insights/reports-and-publications/2016-global-srm-research-report-digital-srm-suppli)
[MORE REPORTS ->](https://www.stateofflux.co.uk/ideas-insights/reports-and-publications)
T: +44 (0)20 7842 0600
E: [enquiries@stateofflux.co.uk](mailto:enquiries@stateofflux.co.uk)
© 2024 State of Flux
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