Join thought-leadership speakers, panel discussions, and interactive sessions to learn how strong supplier relationships can directly impact your end-customer experience. You’ll gain first-hand insights from this year's SRM research with 484 respondents across 335 companies, and leave with practical strategies you can put into action.
Enjoy valuable networking with peers and procurement leaders, and take home a hard copy of the 2025 SRM Research Report. Attendance is free for invited guests, but spaces are limited to venue capacity.
Click here for agenda & speakers
Click here for agenda & speakers
Click here for agenda & speakers



8:30am – Registration
9:00am – Welcome and introduction
9:10am – The 2025 Global SRM Research findings, focusing on “From Customer of Choice to Customer Delight”
Speaker: Alan Day, Chairman and Founder - State of Flux
09:40am - Your Supplier, Your Customer’s Experience
Speaker: Georgia Wallis – Toll group
10:00am – Linking Customer Experience to Supply Chain Resilience: A Risk-Based Approach
Speaker: Paul Koutouridis – Aon
10:20am – Break with refreshments
10:50am – From Governance to Collaboration: Unlocking Value and Becoming a Customer of Choice
Speaker: Jessica Lloyd – Ampol
11:10am – Agents of change
Speaker: Joe Bellofiore – Zip HQ
11:30am – Panel discussion
Panellists: Alan Day, Jessica Lloyd - Ampol, Georgia Wallis – Toll group, Winter Chan – Melbourne Water
Facilitator: Frank Lai
11:50am – Q&A from audience
12:05pm – Closing Remarks
12:15pm – Networking
1:00pm – End
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T: +44 (0)20 7842 0600
E: enquiries@stateofflux.co.uk
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