The Supplier Management Summits returned to London, Chicago, and Melbourne. The 17th annual SRM research explored the exclusive theme, From Customer of Choice to Customer Delight.
Attendees heard from thought-leadership speakers, panel discussions, and interactive sessions that examined how strong supplier relationships can directly impact end-customer experience. They gained first-hand insights from the 2025 SRM research, which included 484 respondents across 335 companies, and left with practical strategies they could apply in their organisations.
The events also provided valuable networking opportunities with peers and procurement leaders, and delegates took home a hard copy of the 2025 SRM Research Report. Attendance was free for invited guests, with places limited to venue capacity.
Click here for agenda & speakers
Click here for agenda & speakers
Click here for agenda & speakers



8:30am – Registration
9:00am – Welcome and introduction
9:10am – The 2025 Global SRM Research findings, focusing on “From Customer of Choice to Customer Delight”
Speaker: Alan Day, Chairman and Founder - State of Flux
09:40am - Your Supplier, Your Customer’s Experience
Speaker: Georgia Wallis – Toll group
10:00am – Linking Customer Experience to Supply Chain Resilience: A Risk-Based Approach
Speaker: Paul Koutouridis – Aon
10:20am – Break with refreshments
10:50am – From Governance to Collaboration: Unlocking Value and Becoming a Customer of Choice
Speaker: Jessica Lloyd – Ampol
11:10am – Agents of change
Speaker: Joe Bellofiore – Zip HQ
11:30am – Panel discussion
Panellists: Alan Day, Jessica Lloyd - Ampol, Georgia Wallis – Toll group, Winter Chan – Melbourne Water
Facilitator: Frank Lai
11:50am – Q&A from audience
12:05pm – Closing Remarks
12:15pm – Networking
1:00pm – End
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