Become the #1 Customer of Choice 

Understanding your organization from the supplier perspective is vital if you are serious about becoming a customer of choice. To understand your suppliers perspective you need to listen to their voice. Ask yourself:

  • What are we like to work with compared to other customers that our suppliers have?”
  • “Where should we focus the effort to build on what suppliers think we do well?”
  • What would our suppliers like us to do differently, and how can I use this to build the internal case for change?”
  • How can I baseline our supplier engagement to know that our programme is driving improvement?”
Voice of the Supplier Team

From zero to insight in eleven weeks

For over ten years, more than 300 organizations that have completed, the Voice of the Supplier program have saved money, reduced risk and increased revenue. The feedback obtained from over 3000 suppliers acts as a catalyst for cultural change and measures supplier satisfaction.

Don't know where to start?

TALK TO US

IN 5 STEPS: AUDIT WHERE YOU STAND, BECOME A CUSTOMER OF CHOICE

5 steps

CUSTOMER OF CHOICE BENEFITS: THE BENEFITS OF LISTENTING TO YOUR SUPPLIERS

Benefits of being Customer of Choice

The benefits highlighted in our research demonstrates that effective supplier engagement, and just being ‘better’ to work with’ provides multiple sources of value beyond preferential pricing. The customer of choice benefits that survey respondents reported to us demonstrate the importance of taking a collaborative approach.

TALK TO US

LEARN MORE FOR YOUR SUPPLIER MANAGEMENT:

Webinars for your Supplier Management

We offer free webinars to walk you through the process of implementing new supplier management solutions, such as the Voice of the Supplier exercise. Watch our latest webinar and join our attendee list to be notified of upcoming webinar.

Notify Me About The Next Webinars

OUR CUSTOMER SUCCESS STORIES:

Stanwell Energy
STANWELL ENERGY
Read More
Premier Oil
PREMIER OIL
Read More
Harbour Energy Case Study
HARBOUR ENERGY
Read More
Global Bank Case Study
GLOBAL BANK
Read More